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Services For You: Commercial Gaming Assistant


Gaming Assistant

In order to work in a casino or slot machine facility, you may have to be registered first with the AGCO.

Specifically, if you exercise any of the following responsibilities as part of your regular work duties, you will require registration:

  • Facilitate game playDeliver gaming (e.g. oversee games, explain game rules, handle or pay out cash, etc.)
  • Access, repair or modify gaming-related equipment or systems (e.g. to effect repairs or inspect or test equipment)
  • Monitor, handle or protect gaming-related assets or money (e.g. count cash, oversee reconciliations, etc.)
  • Work primarily in a sensitive area of the gaming site (e.g. surveillance)
  • Control or supervise access to the property or sensitive areas (e.g. security)
  • Access gaming floor as part of regular work duties
  • Establish the policy or strategic direction of the organization or gaming site

Classes of Registration

There are two classes of registration for gaming assistants under the Gaming Control Act, 1992. If you exercise a significant level of decision-making authority or significant supervisory or training responsibilities, then you must be registered as a Category 1 Gaming Assistant. All others will be registered as a Category 2 Gaming Assistant.

Individuals who supervise or manage game play or other registered gaming assistants; oversee or coordinate lottery product sales; act as a Director/Department Head (or above); manage compliance issues; or have signing authority to make purchases, enter into contracts or offer employment will most likely need to be registered as a Category 1 Gaming Assistant.

Category 1 Gaming Assistants would include, but are not limited to: table game managers, slot managers, food and beverage supervisors, cage and coin supervisors, security and surveillance managers and supervisors, casino executives, bingo hall managers and lottery retailer managers.

Category 2 Gaming Assistants would include, but are not limited to: dealers, croupiers, cashiers, bingo callers, slot technicians and attendants, and security guards.

If you are unsure whether to apply as a Category 1 or Category 2 Gaming Assistant, please contact AGCO's Customer Service Department at 416-326-8700 (GTA) or 1 800 522-2876 (toll free in Ontario), or inquire with your employer.

Registration Fees

As of January 1, 2015, the registration fees for Category 1 Gaming Assistants are $300 per year. The registration fees for Category 2 Gaming Assistants are $165 per year.

For a copy of the gaming registration fee schedule, please visit ourCharitable Gaming Fees Commercial Gaming Fees page. For more information regarding the new gaming registration fee schedule that came into effect in January 2015, see Information Bulletin No. 74.

Offer of Employment

Anyone seeking employment at a casino or slot machine facility must have a conditional offer of employment from the casino operator or the OLG before his or her application for registration will be considered by the AGCO. For further information, please contact the Human Resources office of your prospective employer.

Transfer to New Employer

A “Category 1 and/or a Category 2 Gaming Assistant” may transfer from one gaming site to another. Transfer requests are made by completing the relevant section in the application form and submitting the request to the Registrar of Alcohol and Gaming within 30 days of the employee's last date of employment. An offer of employment from the operator of the new gaming site must accompany the transfer request.

Termination of Registration

An operator of a casino or slot machine facility is required to inform the Registrar in writing, within 5 days, of employees whose employment has been terminated and the effective date of termination. Upon termination of registration, the employee is required to surrender his/her AGCO photo identification card.

Related Links

For information regarding change of name, address, renewals and other related information, please visit our Casino or Slot Machine Facility Registration  Casino or Slot Machine Facility Registration page.

Application Process

If you wish to apply or renew your registration as a Category 1 Gaming Assistant or Category 2 Gaming Assistant, please complete the forms below and submit them and all other required documentation and fees as directed on the application forms and guide.

PDF Instructions

New and updated PDF forms on this site can be filled-in and saved locally to your PC. This updated feature preserves all of the information you have filled in, however, version 6.05 or later of Adobe Reader® is required.  Download Adobe Acrobat Reader®

Application Forms

Important Application Reminders

  • For PDF forms completed online or offline, please ensure ALL the input information has printed out on your application.
  • For PDF forms filled-in by hand, please ensure you PRINT legibly in ink.
  • Please ensure ALL required questions are completed. Incomplete, improperly completed or unsigned applications will be returned to applicant.
  • Do not email application forms. Mail one original and one copy of the completed application form, including all attachments, and appropriate fees  fees to:

    Alcohol and Gaming Commission
    Licensing and Registration
    90 Sheppard Avenue East, Suite 200
    Toronto, Ontario M2N 0A4

Please read the "Instructions" portion of the application(s) for supporting document requirements.