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AGCO’s Accessibility Plan and Policies

The Accessibility for Ontarians with Disabilities Act, 2005 (AODA) develops, implements and enforces accessibility standards so that goods, services, facilities, accommodation, employment, buildings, structures and premises are accessible to persons with disabilities. The AODA and its regulations are important steps in creating a barrier-free and accessible Ontario by 2025.

Ontario Regulation 191/11, the Integrated Accessibility Standards Regulation (IASR) under the AODA establishes accessibility standards for information and communications, employment, transportation, design of public spaces and customer service. In accordance with Ontario Regulation 191/11, the AGCO has developed, implemented and maintains policies for the provision of goods, services and facilities to persons with disabilities (please read the AGCO’s Accessible Customer Service Policy). In addition, the AGCO has established a multi-year Accessibility Plan and Policies document which outlines the AGCO’s commitment, policies and strategies to prevent and remove barriers, improve opportunities for people with disabilities, and address the current and future requirements of the AODA. The AGCO’s Accessibility Plan and Policies document is updated annually to include information on the AGCO’s progress in implementing its multi-year plan and to ensure the AGCO meets its reporting requirements under the IASR.

If you have any questions about the AGCO’s Accessible Customer Service Policy or its Accessibility Plan and Policies, or if you require any of our materials in an accessible format, please contact AGCO Customer Service at (416) 326-8700 or toll-free in Ontario at 1-800-522-2876, or by email at You can also send your comments by fax to (416) 326-5555, or write us at:

Alcohol and Gaming Commission of Ontario
90 Sheppard Avenue East, Suite 200
Toronto, Ontario M2N 0A4

Accessibility Features Statement

In order to make this site more accessible, the AGCO site has employed templates which:

  • are XHTML 1.0 Transitional conformant, to improve compatibility with adaptive technologies, browsers, screen resolutions and search engines;
  • have been successfully tested on a wide range of adaptive technologies, screens and browser/platform combinations to ensure that Canadians can access Web pages regardless of the technology used (except mobile devices);
  • include major components, such as the common menu bar, menu, and content area that are properly marked with headings to simplify navigation with a screen reader;
  • employ table-less layout and design to simplify screen reader navigation by reducing the structural complexity of Web pages;
  • improve accessibility by allowing visitors to configure visual elements to meet their accessibility needs;
  • use scalable fonts (click Font Resize Font Resize Tool icon) and text-based navigational elements to improve accessibility and simplify navigation using adaptive technologies;
  • provide printer-friendly functionality in the Cascading Style Sheets (CSS) to render pages more compatible with printers and to prevent printing unnecessary page elements, click Print Page Print Tool icon;
  • separate visual presentation from the document structure;
  • avoid truncated and overlapped elements at very large font sizes;
  • display the title value when a link gains keyboard focus,
  • employ skip navigation links at the beginning of the page for quickly moving to the content (press "Tab" to reveal these links). AGCO also uses accesskeys based on the Web standard, a full list and how to use them follows this statement or click Access Keys Accessibility Tool icon; and
  • tested compatible browser versions for the AGCO website are: Internet Explorer (IE) 6, 7 & 8; Safari 4 & 5; Firefox 1, 2, & 3; and Opera 9.
Tips for Enhancing the Accessibility of

This section provides suggestions for modifications you can make in your operating system and browser to help access We currently have complete step-by-step accessibility modifications for the following.


  • Internet Explorer
  • Firefox
  • Apple Safari

Operating Systems:

  • Microsoft Windows
  • Apple Mac OS X

Step-by-step Instructions

  • Direct Internal Link Change Text Size: Make easier to view by making text larger and more readable.
  • Direct Internal Link Mouse Pointer Visibility: Helpful if you have trouble viewing the mouse pointer.
  • Direct Internal Link Magnify Screen: If resizing text in your browser or operating system isn´t an option, make easier to view through magnification.
Access Keys enables keyboard shortcuts to help Users who have difficulty using pointing devices, such as a mouse.

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[7] Complaints Procedure
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[0] Access keys (this page)

Access key Browser support:

  • Internet Explorer 5+ (PC) : Hold ALT key, press access key NUMBER, release, press ENTER
  • Internet Explorer 5+ (Mac) : Hold CTRL key, press access key NUMBER
  • Firefox 2+ (PC/Mac) : Hold ALT key, press access key NUMBER
  • Opera 7+ : Hold SHIFT key, press ESC key, release, press access key NUMBER.

See also: